GoShare
New Plan Go FUN 玩樂特搜 北海岸輕春初遊
New PlanGo FUN 玩樂特搜北海岸輕春初遊
GoShare

 

FAQ

EN ID

Emergency

  • Batteries are not popping out from GoStations when I'm trying to swap them.
  • The scooter won't start. What should I do?

General

  • What are the supported devices for the GoShare for Business App?
  • I can't open the GoShare for Business App.
  • How to use the GoShare for Business service?

Reserve & Ride

  • I can't see any scooter on the map.
  • How to reserve a scooter after successfull registration?
  • My scooter reservation time is running out. What should I do?
  • How to cancel my scooter reservation?
  • How to start the scooter?
  • When and how should I swap the batteries?
  • There is an exclamation mark on the scooter dashboard. What does it mean?
  • How can I temporarily park and lock the scooter?
  • Why is the speed reduced when I'm riding the scooter?
  • The trunk got locked when I tried to swap batteries. What to do?

Return & End Trip

  • I completed my ride. How to return the scooter?
  • I have failed to return the scooter!
  • I can't lock the trunk. What should I do?

Others

  • How to log out of GoShare for Business?

Still having issues?
For additional support please find the local customer support contact under your service plan.

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